This spam will never end. Tinkoff Bank is attacking the country with calls, but no one will punish it for this. Tinkoff Bank - hotline number (toll-free) Calling from Tinkoff Bank

Hello, I am a bank client, I use debit and credit cards, until the last moment I was happy with everything!!! but the other day a very unpleasant situation repeated itself due to the actions of bank employees. On February 1, 2018 (this is the first time) they called my colleague (88005551534 at 14:52) and on my behalf they began to offer her various banking products, while informing her, that I recommended her as a conscientious client . In turn, I listened to all her dissatisfaction from my colleague!!! I immediately wrote to the bank employees in the Tinkoff bank application (there is correspondence and screenshots of it), described the whole situation, that I did not leave her number, they took me a long time to transfer from specialist to specialist, a girl named Violetta wrote: “Olga Vitalievna, Our bank employees could actually call. But it has nothing to do with you . The numbers you provided do not appear in your profile and therefore colleagues cannot know that you know each other.

If you receive a second call and it will be unpleasant for your friend, then let her say that she does not want to communicate with them and the conversation will be terminated." - this is a copied message from the correspondence.

I immediately have a question... how can one of your employees call and say that it’s from me (naming my first and last name), and the second one says that this has nothing to do with me?!

As a final result of communication with bank employees, a specialist named Artem made a claim, which was to be considered according to the bank’s internal instructions and the result of the review would be sent to me via SMS... due to several delays, the answer came to me on 02/8/2018 ( I may be wrong, because I deleted the messages) and the answer said that there was nothing incorrect in the employee’s actions... I didn’t talk about the employee’s correctness, but the question was that they were calling on my behalf, I was listening to complaints in my address and have to make excuses and say that I didn’t do it... They sent me an answer and I expected that it would all end there... but the situation repeated itself!!!

On Tuesday, 02/27/2018, from the number 8-800-755-75-36 at 15:04 they called my aunt in the city of Kursk and also began offering banking products on my behalf!!! I had to listen to a bunch of complaints again!!! All these points greatly spoil my attitude towards the bank as a whole; in the near future I am thinking of ending cooperation and terminating the contract. And regarding contacts... I have a guess that you you steal phone numbers from my phone book, because... in the Tinkoff mobile application I was allowed access to contacts... I gave you consent to the processing of MY personal data, not my contacts!!! And these are only those cases when I know that there were calls on my behalf... and how many other people were called on my behalf?!

I want to understand this situation and get answers to my questions, of which I have many.

Dmitry Udimov:

Friends, be careful and repost if possible so that others do not suffer. Today I came across a serious scam from Tinkoff Bank. I have been a fairly loyal customer of this bank since 2010. I use bank debit products and recommend them to everyone I know.
I was interested in the All Airlines bank product for accumulating miles from any airlines, and I fly often. I submitted an application from Internet banking. The operator called me back a few hours later and began asking strange questions about my business partners and relatives, asking for their mobile phone numbers. I did not provide the bank with a single contact number, and asked them not to call anyone and cancel my application altogether, after which the operator said that we could do without it and we continued to fill out the application for the card.
The card was approved and issued to me, but a few hours later I found out that they began calling my relatives and probably friends and generally God knows who else of my friends and partners, asking them strange questions about me. This is, of course, absolutely complete bullshit from the bank that I trusted so much.
Their debit products are good, but their credit products are still at a very low level. I regret that I didn’t read the reviews before applying for the All Airlines card, because... I didn’t think that a bank could have two such different polarities - excellent debit products and low-level credit products.
Don’t be fooled by this credit junk and miles from Tinkoff Bank if you value your reputation, and immediately send **** to the operators who sell you loans. Keep in mind that after you recommend this bank to someone, they can then use the contact information of your friends as they wish, and in my opinion this is a violation of confidentiality, because it may be that you no longer communicate with this person or are in conflict, and they call you, ask stupid questions and generally remind you of him.
P.S. My only mistake was that I recommended this bank to all my friends, relatives, colleagues and partners and they are all its clients. But the bank misuses this confidential information and uses their contact information to make such piercing calls that can harm your reputation.

Tinkoff Bank response:

Hello.

As part of the review of the application, they may actually call the numbers provided by the applicant. The calls were verified. As we can see from the history of the issue, the call to the contact person was made before you asked the employee not to make calls to the specified numbers.

We are sorry if the standard application review process has caused you any inconvenience.

09.03.16 403 068 11

How to understand that you are being scammed over the phone

Even if the fraudster knows the card number and expiration date, it is not easy to steal money from it.

Most cards are protected by 3-D Secure - a system that requires confirmation of large transactions with a code from SMS. To find out the treasured code, attackers use: sending letters, spamming on social networks, faking bank websites and making phone calls on their behalf.

Maxim Matyushchenko

experienced buyer

Imagine: Saturday evening, cups of tea, a TV series crackling on the laptop. Suddenly a call: “Hello, this is about your card.” If the dialogue follows one of the scenarios below, end the conversation and report to the bank.

Sign 1

The call comes from a hidden number

The bank always calls from the official numbers listed on the website. It may be federal, it may be mobile, but it will not be hidden.

Sign 2

An SMS supposedly from the bank arrives in a new correspondence

SMS from the bank also comes from one or two numbers that are already familiar to you. In any case, do not rush to click on the links in the message.

Sign 3

The interlocutor cannot answer simple questions

Scammer

Hello, someone from the bank is bothering you. We see a suspicious transaction on your card.

On what card?

According to your main

Give the number

Bank

Hello, someone from the bank is bothering you. We see a suspicious transaction on your card, the last digits are 1234. Cash withdrawal in another city, the amount is 8,000 rubles.

Oh, I filmed this, thanks!

The call center operator sees on the screen everything that the bank knows about you. If the interlocutor is not ready to answer a simple question, for example, tell the card balance, this is a scammer.

Sign 4

Alarming message or call subject

To scare the victim and force them to quickly take the desired action, scammers come up with frightening scenarios. They say that the bank has blocked the account, assessed a fine for the loan, or that a suspicious transaction was carried out.

In such a situation, do not rush, two minutes will not solve anything. Call the bank and find out. Call only the phone number indicated on the website or on the map.

Sign 5

The interlocutor asks for card details or SMS code

Scammer

To cancel a suspicious transaction, tell me your card number and the code on the back.

1234 5678 9012 3456, code 789.

Great, you will now receive an SMS, tell me, what are the numbers?

Bank

We blocked the card and ordered a reissue. The courier will call you to arrange a meeting. We have temporarily blocked the funds for the suspicious transaction, and the security service is studying the situation.

An SMS code is the same as a password. Bank employees will never ask him, and they already know the card number.

If you received a call supposedly from a bank and you want to make sure that the person you are talking to is reliable, ask his name. After this, call the official bank number - the one indicated on the card and on the website - and ask to be switched to the person who called you.

Sign 6

They promise you benefits without effort

To lure the victim, scammers promise a solid income quickly and effortlessly: super profitable work, win-win competitions, courses that will make everyone rich. But there is no free cheese, even in a mousetrap: you won’t get money, you’ll only lose it. For example, scammers will take an advance payment for training and disappear. Or they will promise a prize and lure you out of your card details, supposedly to transfer your winnings.

Sign 7

The interlocutor is rushing you or trying to convince you

The bank employee will never insist or rush. He's at work.

Sign 8

Errors in message

The bank has vigilant editors, but scammers write with errors. Don't let the illiterate criminal fool you.

Sign 9

The sender's name is misspelled

Fraudsters register addresses similar to bank names. This is where the property of the brain works, which reads the meaning of words if the letters in them are written. When such an SMS arrives, you should also be alerted by the fact that the message was in a new correspondence.

Conclusions

1. If you are not sure about the interlocutor, ask him to tell you the card number or account balance.
2. Don't panic if they write to you about blocking your account. Call the bank using the number on the website or on the card.
3. Don't be fooled by promises of easy money or benefits without effort.
4. If the other person is rushing you or asking for an SMS code, you are talking to a scammer.
5. Read messages from the bank carefully. Fraudsters use sender names similar to bank names and make mistakes in the text.

Tinkoff Bank is a modern bank that does not have branches - customer service is provided via the Internet, by phone hotline and personal visit of bank couriers. Using the hotline, you can contact a bank representative at any time of the day and solve any financial or technical question associated with its services.

In 2019, the bank became more popular in Russia due to favorable offers on: (with bonuses, cashback and connected savings programs), and profitable. The flow of funds on bank cards, making payments and transfers can be done remotely via. But, still, in some questions, it is better to consult with bank specialists by calling the bank’s hotline.

Tinkoff Bank hotline (toll-free)

To resolve general issues, the following number is available: 8 800 555-77-78 (for calls within the Russian Federation). After the operator finds out the topic of your question, he will switch to the appropriate specialist.

Telephone numbers for solving thematic issues

Loans and credit cards:

• Credit card: 8 800 755-10-10 , 8 800 555-10-10 (for free);
• Apply for a credit card: 8 800 555-777-8 (for free);
• For calls from other countries: +7 495 648-11-11 ;
• Cash loan: 8 800 555-09-11 (for free);
• Mortgage: 8 800 555-777-5 (for free).

E-mail: [email protected]

Debit cards, deposits:

• Questions: 8 800 755-25-50 , 8 800 555-25-50 (for free);
• Open a deposit or get a debit card: 8 800 555-22-77 (for free);
• For calls from other countries: +7 495 645-59-19 .

E-mail: [email protected]

Insurance:

• (for calls within the Russian Federation).

All Tinkoff Bank hotline numbers are on the official website page in the “Contacts” section.

Tinkoff Business – servicing corporate clients

Tinkoff Bank provides legal entities with a telephone number. From another country you can call the call center operator at +7 499 605 11 10 . In addition, you can use by email and send your letter to: [email protected].

Greetings, my dear reader. Today in this article I want to discuss with you a situation that occurs in most of my clients. Tinkoff issues a lot of loans everywhere, so situations very often arise that there is nothing to pay off the loan, and the bank begins to actively call and write to the borrower.

What should be done in such a situation, how to react, how to communicate with bank employees, we will discuss in this article.

Features of Tinkoff Bank

This is the only bank in Russia that has been operating without offices for many years. The name of the bank fully corresponds to its owner. He founded it in 2006, modeled after one of the American banks. The main direction of this credit institution– credit cards. They were one of the first banks to release a mobile application. Until 2017, they did not have their own ATMs, but are now starting to develop this area.

I owe money to Tinkoff - what will happen now?

It doesn’t matter which bank you owe money to, the way banks work is the same everywhere. At first, the bank actively calls you, some come. Then they disappear for six months or a year, some for two. At this time, fines and penalties increase. Then the bank goes to court for a court order. If you cancel it, then after a while it exits with statement of claim. Taken out judgment. Next, the bailiffs initiate enforcement proceedings and begin withholding your official income (if you have any).

Of course, sometimes the script can go the other way, but in rare cases.

How to get rid of bank calls?

You can get rid of bank calls in different ways, you can read about them. You can also install the Blocker - Stop Collector application on your mobile phone. It allows you to block unnecessary numbers. The best way is to change your number.

Do Tinkoff Bank employees come home?

Tinkoff mainly works over the phone with debtors. On the headhunter’s website there are a lot of vacancies from this bank specifically for remote work. So if there is a need for work, you can try yourself.

Find out ways to write off debts

Collection agency employees may come to agency agreement, but this is in rare cases. In any case, there is no need to be afraid of the arrival of collectors. Communicate calmly, take the position that you are very sorry that you are in debt. You will try to pay for it. But only through the court.

What to pay attention to when you owe money to Tinkoff Bank

Tinkoff really likes to go into the shadows for a long time: for a year and a half, wait until the fines and penalties increase significantly. And then he goes for a court order. This cannot be missed and must be canceled immediately. You can read how to do this

P.S. Dear friend, I hope this article was useful to you and that is why you will share it on social networks with your friends.

Best regards, Alexander Izotov. Service Veles.